Care Partner Administrator

Location: Mount Isa, QLD

Salary: $62,535 + Super + Salary Packaging

 Position Type: Full-time

Be the vital link that helps people access the care they need.

Are you an organised, people-focused administrator looking for a role with purpose?

North and West Remote Health (NWRH) is seeking a Care Partner Administrator to provide essential administrative support to our Care Partners. In this role, you'll help ensure clients receive timely, high-quality support by coordinating appointments, maintaining records, managing referrals, and supporting our Care Partners to deliver exceptional client outcomes.

This is an opportunity to build a rewarding career while contributing to the health, wellbeing, and independence of people living across regional and remote Queensland.

About NWRH

North and West Remote Health is a not-for-profit organisation delivering culturally responsive health, aged care, and wellbeing services across rural, regional, and remote Queensland.

Our people are passionate about improving the lives of the communities we serve. When you join NWRH, you'll become part of a supportive team that values collaboration, respect, integrity, and making a meaningful difference.

About the Role

As a Care Partner Administrator, you'll provide high-quality administrative support to ensure the smooth operation of our community care programs.

Working closely with Care Partners, clients, families, and service providers, you'll help coordinate services, maintain accurate records, and support the delivery of person-centred care.

Key Responsibilities

• Provide administrative support to Care Partners and the broader care team
• Manage client records and maintain accurate documentation within client management systems
• Coordinate appointments, assessments, reviews, and service bookings
• Assist with referrals, service requests, and client correspondence
• Support data entry, reporting, and funding compliance requirements
• Liaise with clients, families, carers, and external service providers
• Monitor and maintain scheduling and administrative workflows
• Assist with the preparation of reports, forms, and client documentation
• Support quality improvement activities and organisational processes
• Ensure confidentiality and privacy requirements are maintained at all times

About You

You are highly organised, detail-oriented, and enjoy helping others. You thrive in a busy environment where no two days are the same and take pride in providing exceptional customer service and administrative support.

Most importantly, you're passionate about contributing to services that help people remain independent and connected to their communities.

Essential Requirements

• Previous experience in an administration, customer service, or coordination role
• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Well-developed written and verbal communication skills
• Intermediate computer skills, including Microsoft Office applications
• Ability to prioritise tasks and manage competing deadlines
• Professional and compassionate approach when interacting with clients and stakeholders
• Ability to work independently and as part of a team
• Current Australian Driver Licence
• Current National Police Check (or ability to obtain)
• NDIS Worker Screening Check (or ability to obtain)
• Australian or New Zealand citizenship, permanent residency, or unrestricted working rights in Australia

Highly Regarded

• Experience working within aged care, disability, health, community services, or not-for-profit sectors
• Experience using client management systems or electronic health records
• Understanding of aged care, disability, CHSP, Support at Home, or NDIS programs
• Experience working with people from diverse cultural backgrounds

Why Join NWRH?

At NWRH, you'll be part of an organisation committed to improving health and wellbeing outcomes across North and West Queensland.

We recognise that our people are our greatest asset and offer a supportive workplace where you can grow your skills and build a meaningful career.

Benefits Include

• Salary packaging options up to $15,900 per annum
• 12% employer superannuation contribution
• 17.5% annual leave loading
• 5 weeks annual leave
• Supportive and collaborative team environment
• Ongoing professional development opportunities
• Employee Assistance Program (EAP)
• Birthday Leave – enjoy your special day on us!
• Opportunity to contribute to meaningful community outcomes

Ready to Apply?

If you're looking for a rewarding administrative role where your work makes a genuine difference, we'd love to hear from you.

Apply today and join a team dedicated to supporting people to live independently, safely, and with dignity.

For a confidential discussion about the role, please contact: Cianne Denyer - Team Leader: cianne.denyer@nwrh.com.au

NWRH is committed to child safety. All roles require pre-employment screening, including referee checks, a current Blue Card, Australian Federal Police check, and NDIS Worker Screening Check prior to commencement.