Central Intake Support Officer
Job No:
NWRH193
Location:
Townsville
Bring Your Allied Health or Medical Admin Skills to a Role That Truly Makes a Difference
Be the first connection in someone’s care journey and grow your career while you’re at it.
- Make a meaningful impact in regional healthcare
- Enjoy a supportive team environment and provide exceptional customer service
- Remuneration: $64,123 + super
- Experience the lifestyle benefits of living and working in beautiful Townsville
NWRH is on the lookout for a dedicated Central Intake Support Officer to join our committed and passionate team in Townsville, QLD, on a full-time basis.
About the Role
As the Central Intake Support Officer, you’ll be the vital first point of contact for clients accessing our services. This is a fast-paced, client-focused administrative role that supports intake, triage, and appointment scheduling for clients across multiple Allied Health disciplines.
Key responsibilities include:
- Welcoming and guiding new and existing clients through the referral process
- Building strong, respectful relationships with a wide range of stakeholders
- Gathering and verifying client details to ensure smooth and timely service delivery
- Maintaining accurate client records and updating databases in line with policy
- Coordinating appointments by managing multiple calendars and ensuring information is current and complete
You’ll thrive in this role if you're organised, empathetic, and confident working across a variety of platforms and priorities.
About You
You're an administrative superstar with experience in Allied Health, Medical, or clinical administration, and you pride yourself on attention to detail and client service.
To succeed in this role, you'll bring:
- Excellent literacy skills with the ability to interpret complex medical information
- Fast and accurate data entry abilities
- High-level proficiency in Microsoft Office
- Confidence using (or learning) client management software
- Strong organisational and multitasking skills, especially with multiple calendars
This role is ideal for someone who enjoys a fast-paced environment, loves connecting with people over the phone, and can manage the full administrative process, from initial contact to appointment booking.
Why You'll Love Working with NWRH
We love what we do and we think you will too!
Whether you’re seeking a career change, a new challenge, or a chance to contribute to the health and wellbeing of regional communities, this is your opportunity to make a tangible impact while developing your skills.
We offer:
- 5 weeks annual leave + 17.5% leave loading
- Generous salary sacrificing options (up to $15,900)
- A welcoming, supportive team environment
- Paid Parental Leave and Paid Partner Leave
- EAP for you and your family
- Work with a supportive and dynamic team
- Have your birthday off on us!
- Recognition of Service ($500 after 2 years of service!)
Ready to Apply?
If you’re passionate about delivering exceptional client service and want to be part of a team making a difference in regional and remote communities — apply now!
For more information, contact:
Melissa Edgerton on (07) 4781 9350 or email melissa.edgerton@nwrh.com.au
About NWRH
NWRH is a vibrant, leading not-for-profit provider of community and outreach-based allied health, mental health, aged care, wellbeing and disability services. We’ve been providing services to more than 50 communities throughout regional, rural and remote Australia since 1993.
NWRH harnesses the diversity, energy and professionalism of a large team of multidisciplinary healthcare professionals. We share a commitment to cultural competency, providing a comprehensive and robust model of healthcare service delivery.
At NWRH, you’ll have the opportunity to work in rural, remote and regional locations, be part of a supportive, multidisciplinary team and feel rewarded by the real difference we make in people’s lives. Grow, both personally and professionally, and set yourself up for success throughout your career!